Reviews, ratings and opinions
We are very pleased that you are interested in the Hotel Hellers Krug. Our goal is always to offer our guests the best possible stay. Because of this, we take your reviews, ratings and opinions very seriously. We would like to thank everyone for taking the time and effort to share their thoughts with us. We will continue to work hard to ensure you have a pleasant stay with us.
Here you will find an excerpt of the feedback we have received in the last few weeks.
Categories
Recommendation rate
Generalimpression
Booking
Check-In
Reception/FrontOffice
Room
Bathroom
Hotel’sambiance
Breakfast
Restaurant
Check-Out
Portals
887 further reviews on 6 portals
HolidayCheck
5,5 /
6
booking.com
8 /
10
hotel.de
8,2 /
10
HRS
9,1 /
10
Customer reviews
4/5
05.05.2023
As always, it is friendly service, quick, simple & efficient processes - Easy to book, easy to check-in and out, rooms are comfortable and I certainly always leave feeling well 'looked-after'
4/5
29.04.2023
I wish there would be a laundry service in the hotel.
3/5
28.04.2023
You put kettle in the room but no spoons, mugs or tea bags or sugar.
Tv is only national one in deutsch. However, you always have visitors from all nationalities.
Please put sanitary bags get rid bags in the bathroom
Please consider more variety in the breakfast for other nationalities who dont eat pork
3/5
19.04.2023
Quiet, clean and comfortable room. Good and friendly service. Diversified food and drinks for breakfast.
5/5
15.03.2023
Friendly staff, clean and comfortable rooms and a delicious breakfast with plenty of options.
2/5
27.02.2023
Room 33. In the bathroom the doors to the shower can't quite close at the bottom and the doors aren't easy to slide. The carpet in the room has a lot of stains. If would be nice with wider curtains as they just close around the window.
3/5
16.02.2023
Good stay, good restaurant with fine diners and nice breakfasts. I only found the tap water extremely expensive!
4/5
10.02.2023
nice welcome, clean room, very good breakfast !
4/5
03.02.2023
The room was clean and the bed was comfortable, however I struggled with the pillows as they were too soft (maybe an option for a slightly more filled firm pillow), I made it work and I was very happy being back after a long time and seeing the standards had not dropped. Great breakfast and very friendly staff.
4/5
01.02.2023
Efficient for people visiting Symrise. Good breakfast spread.
