Reviews, ratings and opinions

We are very pleased that you are interested in the Hotel Hellers Krug. Our goal is always to offer our guests the best possible stay. Because of this, we take your reviews, ratings and opinions very seriously. We would like to thank everyone for taking the time and effort to share their thoughts with us. We will continue to work hard to ensure you have a pleasant stay with us.

Here you will find an excerpt of the feedback we have received in the last few weeks.

 

Categories

Recommendation rate
Generalimpression
Booking
Reception/FrontOffice
Room
Bathroom
Breakfast
Restaurant
Hygienemeasures

Portals

859 further reviews on 6 portals

Customer reviews

3/5
09.07.2022
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My stay was okay. i love the meal and also the bread. Except that i came in Summer time and was surprised to find that they were no Air-conditioner in the hotel. It would be great to consider that for those that loves traveling Summer-time. Also, i would implore you to improve in Varieties of your meal, especially breakfast and Dinner. You can try including some dish in your breakfast like steak, pasta, salads. Because i did not find any of these in your breakfast menu. Also dinner should be in varieties.
3/5
01.07.2022
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The food and service is very good. The structure of the rooms are also very good. I would only suggest to have a small refrigerator in the room, as the weather was so hot and have been able to have cold water would have been even more comfortable. My check-in was on Sunday, June 26th. I would also have liked to have a bottle of water but neither the restaurant nor the reception were working. A suggestion would be to make available at the rooms building those machines where we can purchase beverages with credit card. Then hosts could help themselves with regard to the essential.
3/5
30.06.2022
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It would be great if the hotel was equipped with an aircon or some cooling system . This is essential in summer.
5/5
18.05.2022
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Homely and fruendly
5/5
29.04.2022
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Excellent Service, Friendly Staff across the whole day. Hanzi was a particular pleasure. The hotel was clean, well-presented, and the Mustard soup is a must-try in the evening time
4/5
28.04.2022
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Being from Symrise, this is a great location. Also, very nice staff, clean rooms, quiet location, nice breakfast buffet...
4/5
12.04.2022
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great friendly staff, spacious clean room and a great restaurant to enjoy local food!
4/5
07.11.2021
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You and your staffs are very accommodating, always looking out for the comfort of your guest. The room service is also good but I believe their is room for improvement.